Shipping and Returns |
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How much is my shipping? |
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Shipping charges vary by carrier and are automatically calculated at
checkout. To calculate shipping on your selected items, add items to
your shopping cart and proceed to the checkout page where you can select
a shipping method.
International Shipping Stipulations and Restrictions If your physical order is shipping internationally (outside of the U.S.) it
may be subject to import duties and taxes, which are levied once the
package reaches the destination country. This site has no control
over these charges and cannot estimate what they will be. Any charge
that might be incurred is the customer's responsibility. For further
information please contact your local customs office. |
I received the wrong product. |
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If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Note: There are no returns or exchanges on voucher or digital product purchases.
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What is your return policy? |
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Please see our Return Policy for complete details. |
When will my order ship? |
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Digital Products The processing time for vouchers and other digital product orders is 2-4 business hours. Please contact customer service if you have not received your digital products after 4 business hours.
Physical Products Physical
products that are in stock will usually ship within 24-48 hours after
placing the order. You will receive an email with your tracking
information once the product has shipped.
Total Delivery Time for Your Order The
total delivery time for your order is the period of time from when you
place your order until the time you receive it. It is comprised of two
parts:
- Processing time
for an item is the time from when you submit your order to when the
item leaves the warehouse. The processing time is usually 1-2 business
days.
- Shipping time is from when the item leaves the warehouse to when it arrives at your door. See shipping times below.
We offer three shipping methods for most items:
- Standard Shipping (3 to 5 business days)
- International Shipping
Please note:
- Shipping
times do not include processing time (most in stock items generally
take 1-2 days to process) and Standard Shipping times only apply to
items being sent to the 48 contiguous U.S. states.
- For Standard Shipping to Alaska, Hawaii or Puerto Rico, add 2-4 days.
- Shipments to military APO / FPO addresses and U.S. territories and protectorates should arrive in 3-6 weeks.
- We do not offer shipping to P.O. Boxes at this time.
Weather-related shipping delays are not within the control of this site.
Tracking Your Order After placing your order, you may click the "My Account"
link at the top right hand side of our site to track the status of your
order. You will receive a shipment confirmation email when your order
has shipped and tracking information within 24-48 hours of shipment.
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