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Shipping and Returns
How much is my shipping?
  Shipping charges vary by carrier and are automatically calculated at checkout. To calculate shipping on your selected items, add items to your shopping cart and proceed to the checkout page where you can select a shipping method.

International Shipping Stipulations and Restrictions
If your physical order is shipping internationally (outside of the U.S.) it may be subject to import duties and taxes, which are levied once the package reaches the destination country. This site has no control over these charges and cannot estimate what they will be. Any charge that might be incurred is the customer's responsibility. For further information please contact your local customs office.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Note: There are no returns or exchanges on voucher or digital product purchases.
What is your return policy?
  Please see our Return Policy for complete details.
When will my order ship?
  Digital Products
The processing time for vouchers and other digital product orders is 2-4 business hours. Please contact customer service if you have not received your digital products after 4 business hours.

Physical Products
Physical products that are in stock will usually ship within 24-48 hours after placing the order. You will receive an email with your tracking information once the product has shipped.

Total Delivery Time for Your Order
The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts:

  1. Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. The processing time is usually 1-2 business days.
  2. Shipping time is from when the item leaves the warehouse to when it arrives at your door. See shipping times below.
We offer three shipping methods for most items:
  • Standard Shipping (3 to 5 business days)
  • International Shipping
Please note:
  • Shipping times do not include processing time (most in stock items generally take 1-2 days to process) and Standard Shipping times only apply to items being sent to the 48 contiguous U.S. states.
  • For Standard Shipping to Alaska, Hawaii or Puerto Rico, add 2-4 days.
  • Shipments to military APO / FPO addresses and U.S. territories and protectorates should arrive in 3-6 weeks.
  • We do not offer shipping to P.O. Boxes at this time.
Weather-related shipping delays are not within the control of this site.

Tracking Your Order
After placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation email when your order has shipped and tracking information within 24-48 hours of shipment.